SPA POLICIES
GENERAL
The spa is a relaxing setting for both clients and technicians. For this reason we ask you to please adhere to the following policies:
- No children under the age of 12 in the spa unless they are having a service done and have an appointment.
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Please turn off your cell phone or silence your calls, loud phone conversations in the lobby or treatment room will be asked to stop. Help us maintain a quiet space for all our clients.
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You must have a valid credit card to book an appointment. The credit card will not be charged and you can pay how you like at the time of your service.
- NO Food or Drink in the Treatment Areas
- NO Pets
- NO Exceptions Please
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Our team is dedicated to what they do! If you are unhappy with the service please stop the session and let us know of the problem as soon as possible. Your satisfaction is important to us, if you have a complaint please notify us within 72 hours of your appointment.
APPOINTMENTS
Before coming to your appointment please consider the following:
- Clients are advised not to drink any alcohol or caffeine before your appointment.
- Please come with NO face makeup, NO eye makeup, NO mascara and clean skin for all appointments.(Facials, Eye Treatments, Eyelash Extensions, Eyebrow Services, Skin Treatments, etc.)
- Please contact us before your appointment if you have ANY questions or concerns about the sevice and/or if there are any special needs or accomodations we should be aware of ahead of time.
- If you do not cantact us 24 hours in advance to cancel OR you do not show up to your scheduled appointment you will be charged 100% of the service fee for which you were scheduled.
- Please arrive on time for your appointment. If you are running behind we would appreciate prior notice. If you are more than 5 minutes later than your scheduled time we cannot guarantee that we will be able to accommodate you. Please be aware that in such circumstances you will have to reschedule your appointment for another day.
- If coming for a wax appointment please wear comfortable clothing that allows easy accessibility.
GRATUITY
Gratuities (Tips) are not included in our prices but are very appreciated by our staff. The standard gratuity is 15%-20% of the cost of the service.
For Parties of 3 or more a 20% gratuity will be included.
CANCELLATIONS
Please respect our time and reschedule your appointments in advance if necessary. We adhere strictly to the following cancellation policies:
- Please contact us at the earliest possible time if you know you need to cancel your appointment.
- We are happy to schedule you a new appointment for a time and date that accommodates your schedule.
- We have a strict policy for no-shows and cancellations w/ 24 hours or less notice.
- If you do not cantact us 24 hours in advance to cancel OR you do not show up to your scheduled appointment you will be charged 100% of the service fee for which you were scheduled.
- More than 3 cancellations or No Show Appointments in a row may result in the inability to book furture appointments.
RETURN POLICY
Currently, we do not offer refunds for any services rendered or classes offered. If you are not satisfied with one of our services please contact us within 24 hours after your appointment.
All beauty, skincare & makeup products/merchandise purchased in the store or online will be happily returned or exchanged within 14 days with proof of your purchase. Our policy is 14 days. If more than 14 days have passed since your purchase, we can not offer you a refund. The following applies to all merchandise returns:
- Sale items, promotional merchandise, and all discounted products are considered FINAL SALE and are therefore non-refundable.
- All Returning Merchandise must be in the original packaging, unopened and unused. If merchandise is not in the same condition in which it was purchased it will not be refunded or exchanged
- Gift cards and VIP Memberships are non-refundable and cannot be returned or exchanged.
- Please do not mail your returns back to us without first receiving a return confirmation #. If you do not have a return confirmation #, please contact us.
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A maximum of 5 returns are allowed per year. After 5 returns in 1 year, you may not return any more products for any reason.
Your Rights As Our Client Are To...
a clean, safe and comfortable environment
stop a treatment at any time for any reason
be treated with consideration, dignity and respect
professional staff who respectfully conduct treatments according to spa policies and procedures
ask questions about your spa experience
information regarding staff training, licensing and certification
We Reserve The Right To...
Refuse Service
We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our Spa atmosphere.
Change Prices & Services
All prices, products and services are subject to change at any time.